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Complaints and returns

COMPLAINTS AND RETURNS

  1. GENERAL CONDITIONS

Buyer's Obligation

The buyer, who is not a consumer, is obliged in his own interest to inspect the goods immediately after delivery and to inform the seller of any detected defects without undue delay. A buyer who is a consumer should, in his own interest, take similar steps when taking over the goods as a buyer who is not a consumer. This will prevent possible inconveniences in the event of a claim due to damage to the goods during transport. A valid complaint can be filed:

  1. a) by e-mail or registered letter
  2. b) by delivery to the address of the store

The buyer is obliged to state:

  1. the order number, which is sent together with the order confirmation in the e-mail
  2. as succinct a description of defects and their manifestations as possible
  3. prove the conclusion of the purchase contract - through an invoice or delivery note

Obligation of the seller

The seller will make a decision on the consumer's complaint immediately, no later than 3 working days from the delivery of the claimed goods (this time does not include the time required for a professional assessment of the defect) and will notify the complainant by e-mail, unless the parties have agreed otherwise. The seller is obliged to issue a written complaint protocol, which contains information about what the content of the complaint is, when the consumer exercised the right and what method of handling the complaint the consumer requires. Furthermore, confirmation of the date and method of handling the complaint, including confirmation of the repair and its duration, or written justification for the rejection of the complaint.

The complaint, including the removal of the defect, will be dealt with without unnecessary delay, and within 30 days from the date of application of the complaint at the latest, unless the parties agree otherwise.

  1. CONFLICT WITH THE PURCHASE AGREEMENT

In the event that the item taken over by the buyer is not in accordance with the purchase contract (hereinafter referred to as "inconsistency with the purchase contract"), the buyer has the right to have the seller restore the item to a condition corresponding to the purchase contract, free of charge and without undue delay, either by replacing the item or repairing it. If such a procedure is not possible, the buyer can demand a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew about the discrepancy with the purchase contract before taking over the item or caused the discrepancy with the purchase contract himself. with the purchase contract, which manifests itself within six months from the day of taking over the thing, is considered a contradiction already existing at the time of taking over, unless it contradicts the nature of the thing or unless the contrary is proven.

III. WARRANTY CONDITIONS

CLAIMING WITHIN THE WARRANTY PERIOD

This complaint procedure applies to goods for which the complaint was made during the warranty period. An invoice is attached to each product, which also serves as a warranty card. If the buyer does not pick up the goods in person, taking over the goods is understood as the moment when the goods are collected from the carrier.

If the buyer, who is not a consumer, discovers any difference between what is stated on the invoice and the goods actually delivered (e.g. in type or quantity) or if he does not receive a correctly completed delivery note with the delivery, he is obliged immediately, but within three days at the latest, submit a written report to the address of the seller who issued the invoice. If he does not do so, he is in danger of not being taken into account for any later complaints. A buyer who is a consumer should, in his own interest, take similar steps when taking over the goods as a buyer who is not a consumer. This will prevent possible inconveniences in the event of a claim due to damage to the goods during transport. However, the consumer's failure to take these steps does not reduce his rights in any way.

Warranty conditions

  1. The duration of the warranty is 24 months, unless a longer period is specified, and it starts counting from the day the buyer takes over the goods. The warranty is extended by the period during which the product was under warranty repair. If there is an exchange, the warranty period starts running again from the receipt of the new item.
  2. The customer delivers the claimed goods to the address of the store or it is possible to pick up the claimed goods at the customer's place by agreement. In the case of a justified complaint, the seller pays the actual costs of transport.
  3. As soon as the complaint has been settled, the seller will without undue delay invite the customer to collect the goods or, upon prior agreement, bring the goods to the customer's address. The customer can also inquire about the current status of the complaint either by phone or by e-mail.
  4. The claim for the warranty cannot be made in the following cases: - improper installation, handling or operation or use - damage to the goods by the elements - damage to the goods by excessive loading that is contrary to the purpose of the purchased goods and the instructions for use - damage to the goods during transport
  5. The seller may, upon agreement with the buyer, replace defective and possibly unrepairable goods with other goods with the same parameters.

Rights arising from the guarantee

When claiming the warranty, the consumer has:

- if it is a defect that can be removed, the right to free, proper and timely removal of the defect, the right to exchange defective goods or a defective part, if this is not disproportionate due to the nature of the defect, and if such a procedure is not possible, the right to a reasonable discount from purchase price or withdraw from the purchase contract

- if it is an irreparable defect preventing the proper use of the goods, the right to exchange defective goods or withdraw from the purchase contract

- in the case of removable defects occurring in large numbers or repeatedly and preventing the proper use of the goods, the right to exchange defective goods or withdraw from the purchase contract

- if it concerns other defects that cannot be removed and if the item is not required to be replaced, the right to a reasonable discount from the purchase price or to withdraw from the purchase contract

 

Terms&Conditions

MIPEC is trademark of company P2J Technology s.r.o. The company P2J Technology s.r.o.(Czech Republic ID-Nr. 28826698, VAT-Nr. CZ28826698) residing in Dolni Roven 153, 53371 Dolni Roven, Czech Republic (hereinafter the „Seller“) provides its purchasers (hereinafter the „Purchaser“) with goods and services in the range of a valid catalogue, www.mipec.eu e-shop product menu as well as other websites provided by the Seller. Furthermore according to the action bid and individual quotations resulting from business dealings. The actual availability of industrial producer goods supplies offered by the Seller and information about provided works and services are on request. For more contact and Seller ́s details, especially shop address, see Contacts.

The Purchaser can be either a consumer or a corporation. Definition of both is determined by valid legislative of Czech republic. The legal relationship between the Purchaser and the Seller are governed by the valid legislative, in particular Law No. 89/2012 Coll. – Civil Code.

Ordering goods and fulfillment of the order

 

The Purchaser can order goods or services on-line in e-shop www.webshop.mipec.eu. Orders via Customer Service by e-mail to info@mipec.eu, in written form (by post), as well as by phone +420 463 034 367, are accepted. Displayed e-shop product photos are illustrative only.

The Seller´s offer provided at www.mipec.eu represents a proposal of a purchase contract for the Purchaser. The conclusion of the purchase contract is fulfilled by sending an electronic order, order by phone or in written form which acceptance the Seller confirms to the Purchaser by sending an electronic or written order confirmation. The valid version of the “Trading Conditions” is a part of the confirmation, by confirmation of the order the Purchaser agrees to these Trading Conditions. The contract conclusion is in English language.

Marketed and published discounts are valid until stock is sold-out. It is not possible to combine it with other discounts.

The Purchaser has to specify properly type and quantity of requested goods or services according to the valid catalogue or individual quotation offered by the Seller. Each order of product type that does not match the Seller's standard offer, is revised by technician who informs the Purchaser afterwards.

The purchaser is obliged to mention the correct shipping and billing address. The corporation is obliged to mention its full corporate name, shipping and billing address, ID, VAT No., e-mail and phone number.

Each accepted order is automatically assigned by a unique „Order number“. The order acceptance is confirmed by sending an electronic order confirmation to the Purchaser immediately the order is received.

The order delivery time depends on the current stock level. The Seller reserves the right to change the delivery time. The order is dispatched according to the Purchaser's requirements: at once or part by part.

The available items can be delivered immediately. The stock-out items are delivered as soon as available until the order fulfilment. The delivery fee for the second shipment is for free. If the customer requires more than two shipments, the delivery fee for goods dispatched in addition will be paid by customer. All order items are recorded as long as they are handled.

Prices and payment methods

 

All prices presented at www.mipec.eu are current and valid. Those prices are excluding VAT. Purchaser without VAT has to pay aditional 21% VAT. Delivery fee, it means packing, forwarding and insurance, is excluded. Special prices are valid untill stock is sold-out or temporarily in the course of advertising campaigns.

The Purchaser obtains the goods for the prices valid at www.mipec.eu at the moment of placing the order or for the special offer prices. The corporation obtains the goods for the prices agreed on in the purchase agreement.

The payment methods are such as follow in bank transfer or by credit cards.

The provider of online payment service is company Comgate a.s., having office at Gočárova třída 1754 / 48b, Hradec Králové, 
E-mail: platby-podpora@comgate.cz
Tel: +420 228 224 267

Information how to pay by credit card are mentioned under this link.

The Seller is not responsible for the Purchaser´s or a third party consequences cause by delayed delivery because of the Purchaser late payment . Goods remain a property of the Seller until the receipt of payment is confirmed.

In case the pre-payment is not received within 30 days without giving the reason, we reserves the right to cancel the order.

Shipment methods

 

On-line order enables the Purchaser to pick up the goods personally in our shop. This service is free of charge.

The seller charges the real transport costs individually according to the chosen delivery method, packing dimensions, weight and country of final destination. Goods are delivered by express transport, considering the Purchaser´s choice.

The delivery costs are mentioned in the ordering form.

The goods are delivered without any customs formalities in all EU member states. When the goods are shipped to a destination outside the EU, the Seller will provide the essential export customs formalities. Import customs formalities required in the final destination provides the Purchaser himself.

Cancellation of the order

 

Consumer:

In the case the contract is made distantly (not in the shop of the Seller in person) the Purchaser has a right to back out of the contract within 14 days period from the contract has been made or: a) the delivery of goods or the pickup, b) the taking-over the last part supply of the order c) the first goods supply of the long-term even sale plan agreed on by both the Purchaser and Seller. Time limits are calculated from the day following that event.

Consumer is obliged to clearly inform the Seller about his back out of the contract within 14 days period. The information may be sent in a written form by post or by e-mail. The Seller accepts the order cancellation by sending an electronic or written confirmation to the Purchaser immediately the form is received.

The Purchaser is obliged to send or deliver received goods personally back to the Seller within 14 days period from the contract back out acceptance.

The Seller is obliged to refund the Purchaser all spendings for the acquisition of goods without delay, including the delivery costs agreed on by confirmation of the order. The costs of the goods return back to the Seller are paid by the Purchaser.

The Seller is not obliged to return received payments to the Purchaser before the goods are received by the Seller or an evidence that goods were sent back is proved.

After the deadlines mentioned above are the Seller and Purchaser allowed to cancel the contract partly or wholly on the basis of a written agreement.

Corporation:

The back out of the contract is possible only on the basis of the written agreement which is signed by both (the Seller and Purchaser) according to the valid legislative.

In the case the Seller has already ensured the goods for the order fulfillment beyond dispute, he has the right to charge a penalty for the order cancellation of at least 25 per cent of the total price excluding VAT.

The Seller reserves the right to make an appropriate changes in the deliveries with reference to the supplier / producer product range, price or delivery time changes,

Guarantees

 

Our electronic items come with a statutory 1-year guarantee, starting upon receipt of the products.

Returning Items

 

If you are not entirely satisfied with your purchase, you can return the item(s) to us within 14 days.

You can choose between a refund, an exchange or store credit. Return delivery postage will only be refunded if you send a copy of the receipt indicating the cost of return via email to info@mipec.eu

We want to advise you that we can only refund the shipping costs in cases that concern our 2-year guarantee. Please use the cheapest shipping method available. When it arrives at the warehouse you will receive an email of confirmation and they will deal with your request the next days.


The returns procedure will take approximately 3-4 weeks.

 

Please make sure to enclose a copy of the orginal invoice when returning an item. When returning a faulty item, please enclose a brief description of the defect and state as to whether you would like an exchange item or we should repair the item. Please return your items to:

P2J Technology s.r.o.

Dolni Roven 153

53371 Dolni Roven

Czech republic

tel: +420 463 034 367

e-mail: info@mipec.eu

 

Items excluded from our return policy:

- Items manufactured according to customer specification, including customised items and items personalised in any way
- Products in electronic form that have been downloaded from the web
- Spares & replacement parts

Other provisions of the Terms & Conditions

 

The Seller does not provide goods of doubtful origin, second goods or goods with an expired warranty period.

By confirmation of the order or by conclusion of the purchase order the Purchaser agrees to these Trading Conditions. Any objections must be stated clearly and distinctly in written form before the order confirmation. The Seller will discuss them with the Purchaser.

By registering at www.mipec.eu or by communication of personal data by telephone, in written form or in person at the shop, the Purchaser agrees to their storing in the Seller´s database in order of subsequent use for marketing purposes (the offer of products and services, including the sending of a commercial information in electronic way according to Act  No. 480/2004 Coll.) for a period until consent is canceled. The Seller agrees not to disclose this information to any other entity and to treat all data provided in accordance with Act No. 101/2000 Coll. - Protection of Personal Data with the exception of the third parties providing the Purchaser another services such as trasport or payment process. The Purchaser acknowledges that provision of data is voluntary, that his consent can be appealed at any time by telephone, in written form or electronically.

The Seller fulfills the obligation of the supplier in accordance with the Waste Act No. 185/2001 Coll., with EU Directive 2002/96/EC about electronic waste, and is registered in the collective system REMA.

These Trading Conditions are valid from January 1st, 2015

 

 

Privacy policy

Data privacy statement

As the provider of the website "www.mipec.eu" and the responsible body, P2J Technology s.r.o., Dolni Roven 153, 53371 Dolni Roven, Czech republic, VAT ID: CZ28826698, Comp. reg. number: 28826698,  takes its data privacy obligation very seriously and designs its website such that as little personal data as necessary are collected, processed and used. Under no circumstances are personal data rented or sold to third parties for advertising purposes. No personal data are used for advertising or marketing purposes without the website visitor's express consent.

Access to personal data at P2J Technology s.r.o. is only granted to such individuals who require these data to perform their duties at the responsible body, who have been informed of their duties regarding statutory data privacy regulations and have been bound by the applicable statutory provisions (Art. 5 of the EU General Data Protection Regulation (EU GDPR)). The collection, processing, use and transfer of the collected personal data are only carried out, pursuant to Art. 6, Paragraph 1 EU GDPR, to the extent that this is necessary for the fulfilment of a contractual relationship between P2J Technology s.r.o. as responsible body, and the visitor, as affected party.

 

Your rights
You have the following rights concerning your personal data:

Right of access,
Right of correction or deletion,
Right of limitation of processing,
Right of objection to processing,
Right of data transferability.
You also have the right to lodge a complaint with a data privacy regulatory body concerning the processing of your personal data.

 

Change of purpose of processing and data use
Since the data processing purposes used change/advance based on technical progress and organisational changes, we reserve the right to further develop this data privacy statement according to the new technical framework conditions. We therefore request that you check the data privacy statement of P2J Technology s.r.o. from time to time. If, time, you do not agree to further developments arising over the course of time you may, in writing, pursuant to Art. 17 EU GDPR, request the deletion of the data which are not stored pursuant to other legal regulations, such as commercial or tax law retention obligations.

 

Anonymous data collection
You may, as a rule, visit the websites of the responsible body without communicating to us who you are. We shall only learn the name of your Internet service provider, the website from which you are visiting us and our websites you visit. This information is evaluated for statistical purposes. As an individual user, you shall remain anonymous when visiting.

 

Collection and processing of personal data
Personal data shall only be collected when you specifically communicate these, e.g. when you sign up for the newsletter. The responsible body must comply with the provisions of Art. 5 and 6 DSGVO here. As part of the personalised services of the responsible body, your registration data shall be processed subject to the condition of your consent to the purpose of sending our newsletter, e.g. for needs-appropriate design of the offered electronic services. You shall have the option at any time to object to the storage of your personal data. To this end, please send an e-mail to info@mipec.eu with "De-register data files."

The processing and use of your personal data shall take place according to the provisions of EU GDPR.

 

Use of our web shop
If you would like to order from our web shop, you are required to submit your personal data, which we use to carry out your order, in order to enter into the contract. For the execution contracts, necessary mandatory information is marked separately, other information is voluntary. We use the data provided by you to carry out your order. To this end, we may pass on your payment details to our bank. The legal basis for this is Art. 6 Abs. 1 S. 1 lit. b GDPR.

You may voluntarily create a customer account through which your data can be stored for other future purposes. When you create an account under "My account", the data provided by you shall be revocable stored. You can delete all additional data, including your user account, in the customer area at any time.

We may also process the data provided by you to notify you of other interesting products from our portfolio or send you e-mails with technical information.

We are required due to commercial and tax law regulations to retain your address, payment and order data for a period of ten years. However, after two years we implement a restriction on processing, i.e. your data shall only be used to comply with the legal obligations.

In order prevent unauthorised third-party access to your personal data, in particular financial data, the order transaction is encrypted using "TLS" technology.

Exporting and processing of data in countries outside the European Economic Area

Your personal data are not exported to countries outside the European Economic Area (hereinafter referred to as the EEA).

Transmission of personal data to Google as part of the use of analysis programs by the responsible body is not carried out since your IP address is only transferred after being anonymised. Please see the Item "Use of analysis programs" in this data privacy statement for more information.

Service providers used by the responsible body shall have their registered office and operate their IT infrastructure exclusively within the EEA. This shall also apply to any use of Cloud-based services. Agreements which comply with the data privacy and security regulations of the EU GDPR exist with said service providers. P2J Technology s.r.o. shall remain the party responsible for the processing of data even if outside service providers are used.

 

Use and disclosure of personal data
Without your consent, the personal data collected from the websites of the responsible body shall only be used to fulfil contracts and handle your enquiries. In addition, the responsible body shall only your data for the purposes of advertising and market research if you have given your prior consent. No further disclosure to third parties shall occur. Of course, you may revoke your consent at any time with effect in the future.

 

External links
For your information, you will find links on our sites referring to third-party sites. If this is not obviously recognisable, we shall point out that the link in question is an external one. The responsible body has no influence on the content and design of these sites of other providers. The guarantees contained in this data privacy statement therefore do not apply to external providers.

Use of cookies
The responsible body uses so-called "cookies," to individually engineer and optimise the on-line experience and on-line time of customers (is this the case?). A cookie is a text file which is either temporary stored in the ram of the computer ("session cookie") or on the hard drive ("permanent"). Cookies contain e.g. information about previous user visits to the corresponding server or information on which offerings have been called up to date. Cookies are not used to run programs or upload viruses to your computer. The main purpose of cookies is rather to provide an offering custom-tailored to the customer and to make using the service as convenient as possible.

The responsible body uses both session and permanent cookies.

 

Session cookies
The responsible body uses primarily "session cookies" which are not saved on the customer's hard drive and which are deleted upon exiting the browser. Session cookies are used here for login authentication and load balancing.

 

Permanent cookies
In addition, the responsible body uses "permanent cookies" to save the personal usage settings entered by a customer when using the services of the responsible body, to save these and thus to be able to personalise and enhance the service. Permanent cookies are used to ensure that when re-visiting the websites of the responsible body, customers are able to find their personal settings as they left them. In addition, the service providers the responsible body has contracted to handle the analysis of user behaviour use permanent cookies to be able to detect repeat visitors. These services only store the data transmitted by the cookie anonymously. No attribution to the customer's IP address is made.

 

Preventing of cookies
At any time, the user has the option to disallow cookies. This is generally done by selecting the corresponding option in the browser settings or additional programs. For more information, the customer should use the help function in his or her browser. If the customer decides to turn off cookies, this may reduce the scope of the services and may have a negatively perceptible impact on the use of the responsible body's services.

 

Use of analysis programs
The responsible body performs analyses on the behaviour of its customers as part of the use of its service or has such analyses performed by third parties. To this end, anonymised or pseudonymised use profiles are created. The creation of these use profiles is solely for the purpose of continuously improving the responsible body's service.

The responsible body also uses Google Analytics as part of the web analysis, which is a web analysis service by Google Inc. ("Google"); Analytics is used with the suffix "anonymizeIp()". This allows IP addresses to only be used in an abbreviated manner so as to exclude persons from being directly identified. The data collection and storage occurring in this context can be revoked with future effect at any time. To this end, please contact Google directly: (http://tools.google.com/dlpage/gaoptout?hl=de)

Google provides its users, e.g. the responsible body with the following notice in its data privacy statements. P2J Technology s.r.o. meets this requirement by reproducing the following text:

"Google Analytics uses so-called "cookies," which are text files stored on your computer and which allow an analysis of the use of the website by you. The information generated about your use of the website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to analyse your use of the website, to compile reports about website activities for website operators and to provide other services associated with use of the website and the Internet. Google will also, if needed, transmit this information to third parties if this is statutorily required or if third parties process these data on behalf of Google. In no case with Google associate your IP address with other Google data. You can prevent the installation of cookies with the appropriate setting in your browser; please note that if you do so, you may not be able to fully use all of the functions of this website. By using this website, you agree to the processing of data collected about you by Google as described above and for the purpose described above."