SUPPORT
At MIPEC, our relationship with customers extends far beyond delivering high-precision PCB prototyping hardware. We provide comprehensive technical support, remote diagnostics, and rapid spare part availability to ensure your R&D lab operates without interruption.
01 / HOTLINE Direct Expert Access Speak directly with trained technicians who design and assemble MIPEC machines.
02 / DIAGNOSTICS Worldwide Remote Support Instant remote desktop assistance embedded directly in TrackMaker CAM software.
03 / SPARE PARTS Immediate Dispatch Original components in stock and dispatched almost immediately from EU headquarters.
04 / CUSTOMIZATION Tailored R&D Setup Customized milling parameters, workflows, and machine add-ons for specialized labs.
How We Assist You
- Technical Hotline & Support Ticket System: Have a question about tool selection, milling parameters, or Gerber data processing? Our engineering team is directly accessible via phone at +420 725 884 930 or email at info@mipec.eu.
- TrackMaker Embedded Remote Desktop: Our proprietary TrackMaker PCB CAM software features an integrated remote assistance tool. Our support technicians can securely connect to your machine anywhere in the world to perform real-time diagnostics, software configuration, and guided operator training.
- In-House Manufacturing Advantage: Because P2J Technology develops and produces the majority of mechanical parts, electronic controllers, firmware, and software in-house, we eliminate reliance on third-party suppliers. Original replacement parts are always available and ready for immediate dispatch.
- Custom R&D Integration: Do you need custom machine parameters, specialized tooling, or unique workflow integration for non-standard substrates? We work directly with your engineering team to adapt our systems to your exact specifications.
Global Partner Network
To support our international customers, MIPEC collaborates with an extensive network of official distributors worldwide. Whether you need local language support, on-site installation, or quick local deliveries, our authorized partners ensure smooth operation across Europe, Asia, and America.
Need Immediate Technical Support?
Our technical team is ready to assist you via phone, email, or TrackMaker remote desktop.